Frequently Asked Questions
Everything you need to know about your glow journey
Are your products suitable for sensitive skin?
Yes, our formulations are dermatologist-tested and primarily focus on gentle, pH-balanced ingredients. However, we always recommend performing a patch test before full application.
How long will it take to receive my order?
We process orders within 24-48 hours. Domestic shipping typically takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.
What is your return policy for opened products?
We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it for a full refund or store credit, even if it has been opened.
Are your skin care products cruelty-free and vegan?
Absolutely. We are proud to be 100% cruelty-free and do not use any animal-derived ingredients in our formulations.
How can I track the status of my shipment?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your package in real-time.
Do you offer consultations for custom routines?
Yes! You can use our 'Skin Quiz' on the homepage or contact our support team via live chat for a personalized recommendation based on your specific skin concerns.